Jalil
Lewis
is the reason
the practice runs.

Worked as a Medical Assistant at MedRite Urgent Care — seeing patients, managing front desk operations, and developing the patient-facing instincts that would define everything that came after. It was here that Dr. Raven Drummond first recognized Jalil's rare ability to make patients feel genuinely cared for — and eventually recruited him into dentistry.

Joined Lumia Dental — a multi-specialty practice in the Financial District — as a Receptionist. Learned the full patient intake workflow, built relationships across every clinical team, and began developing the front-office instincts that would define the next four years.

Stepped into the Treatment Coordinator role and began leading case acceptance across all six specialties. Navigated high-stakes consultations — from Invisalign to full-mouth implant plans — building trust with every patient and driving conversion at every chair. Achieved a consistent 75% case acceptance rate across orthodontics and cosmetics.

Practice expands from 7 to 14 operatories. Jalil supports the full operational scale-up — maintaining patient experience standards while the practice doubles in size. Begins developing the structured consultation framework that would become the official Orthodontic Success Protocol.

Writes and implements the full Orthodontic Success Protocol from scratch — every team role, every handoff, every follow-up touchpoint. The protocol goes live Q4 2024 and becomes the inflection point. Practice reaches $597K/month in accepted treatment. Orthodontic receipts jump from 20 to 115 YTD. Adult cases grow 39% year-over-year. Case acceptance holds at 75% — all confirmed by Align Technology territory data.

As Lumia Dental transitioned out-of-network, Jalil mastered the language, the patient conversation, and the financial presentation required to retain cases in a higher out-of-pocket environment. Developed and delivered the out-of-network verbiage framework used across the practice — turning a potential patient exodus into a retention success. The protocol held. The chairs stayed full. Left in April 2025 with the practice operating at its strongest.

Four years. One practice. A system that outlasted him — and a skill set most coordinators never develop. Jalil spent his final chapter at Lumia mastering out-of-network patient retention: the verbiage, the financial framing, the trust-building that keeps patients in the chair when insurance stops covering the difference. That's the rarest thing a Treatment Coordinator can bring to a practice. Now it's available to yours.